mcw crickets FAQ — Account, Deposit and VIP
Here you will find detailed answers to the most frequently asked questions about mcw crickets — covering security, bKash and Nagad deposits, identity verification, VIP cashback and account management. If you cannot find the answer to your question, our support team is always available.
SSL Encryption
bKash and Nagad Supported
Bengali and English Support
For Ages 21 and Above
Table of Contents — Jump To
Stay Safe
Important questions about account security, passwords and personal information
If you think someone has accessed your mcw crickets account without permission, change your password immediately and let us know via live chat. Even if you did not share your password, check whether any OTP or email verification code was shared. For quick help, 24/7 live chat is the most effective option.
mcw crickets will never call you to ask for your OTP, bKash PIN, Nagad PIN or password. If you receive such a call, hang up immediately and report it to us via live chat. Never share your wallet PIN or OTP with any third party — not even someone you know.
Yes. mcw crickets uses SSL encryption technology to keep all your information and transactions secure. Your personal and financial data is never sold or transferred to third parties. Read our privacy policy for more details.
A good password should be at least 8 characters long and mix uppercase and lowercase letters, numbers and special characters (such as @, #, $). Do not use a password on mcw crickets that you already use on another site, and make a habit of changing your password regularly.
Avoid logging in from a public or someone else's device. If you must, always log out when done and keep the browser's password-save option turned off. Using the mcw crickets app installed on your own personal device is the safest option.
How to Deposit
Questions about deposit methods, bKash, Nagad and bank transfer
mcw crickets currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers you can use major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit amount for each method is ৳500.
Log in to mcw crickets, go to the deposit section and select bKash. Send money to the number shown and submit the transaction ID. You must send at least ৳500. Your balance will update automatically after a successful payment.
Yes, Nagad is fully supported. From the deposit page select Nagad, send money to the account number shown and confirm the payment with your Nagad transaction ID. The minimum deposit is ৳500, same as bKash. Deposits are generally added to your account within a few minutes.
mcw crickets does not charge any extra fees on deposits. However, your mobile wallet (bKash, Nagad, Rocket, etc.) or bank may apply their own transaction charges according to their policies — this is entirely at the discretion of that service provider.
Yes. Your first deposit on mcw crickets earns a 150% bonus, up to ৳10,000, with a wagering requirement of 20 times the bonus amount. For example: deposit ৳1,000 and receive a ৳1,500 bonus — giving you a balance of ৳2,500 — and you will need to wager ৳30,000 (৳1,500 × 20) to withdraw the bonus.
Verification and Documents
NID, proof of identity and the account verification process
mcw crickets accepts a National ID card (NID), passport or birth registration certificate for verification. The document must be clear, readable and not expired. You may also be asked to submit a clear selfie alongside the document.
Yes, this matters. The name registered on your mcw crickets account must exactly match the name on your bKash, Nagad, Rocket or bank account. A name mismatch can cause your withdrawal request to be held. Provide the correct name at registration and avoid changing it afterwards.
The documents you submit are used solely for identity verification and are stored in an encrypted environment. This information is not disclosed to unauthorised third parties. See our privacy policy for more details.
Identity verification prevents account fraud and underage gambling. mcw crickets provides its service only to those aged 21 or above. It also ensures the security of your account and guarantees that your withdrawals reach the right person safely.
Verification is completed once the documents are submitted correctly. If the document quality is clear and the information is accurate, the process is more likely to finish quickly. If any issues arise, our support team will guide you through live chat.
VIP Program
Questions about tiers, cashback and VIP benefits
The mcw crickets VIP program has five tiers: Bronze (up to 0.2% weekly cashback), Silver (0.5%), Gold (0.7%), Platinum (1.0%) and Diamond (1.2%). The cashback rate increases at each tier and higher tiers come with additional benefits. You can view full details on the mcw crickets VIP program.
Your VIP tier can increase automatically based on your betting activity and regular participation on mcw crickets. Moving up to a higher tier through regular play raises your cashback rate and unlocks special benefits. Contact the support team for specific tier requirements.
Weekly cashback is calculated on your total net loss for the week (total losses minus total winnings) at your VIP tier's rate. Example: a Gold tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.7% = ৳140 cashback. Cashback is credited directly to your account.
Members at higher VIP tiers can receive priority support, special promotional offers and access to exclusive events. Diamond tier members enjoy the highest cashback rate along with special privileges. Benefits may vary by tier.
Account and Login
Solutions for forgotten passwords, updating information and login problems
Click the "Forgot password?" link on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Verify the OTP and set a new strong password. If you have trouble with the reset process, get help directly from live chat.
Go to account settings to update your personal information. In some cases you may need to verify your identity again. Pay particular attention when changing your mobile number, as it is linked to your withdrawal method. The support team can help with any issues.
First, clear your browser cache and cookies and try another browser or device. If a VPN is active, turn it off. If the problem continues, reset your password or contact mcw crickets live chat. If your account is temporarily locked, the support team can help unlock it.
No, each person is allowed only one mcw crickets account. Attempting to open multiple accounts may result in both accounts being closed and any accumulated balance being cancelled. If you had a previous account, contact the support team to regain access to it.
No, a single mcw crickets account gives you access to slot games, cricket betting, live casino, basketball and all other sections. There is no need for separate accounts or balance transfers — you can bet everywhere from one wallet.
Have more questions? We are always here
If you cannot find the answer on this page, the mcw crickets support team is ready to help in Bengali and English, 24 hours a day, 7 days a week. Live chat usually gets you the fastest response.
Live Chat
Start directly from any page on the site. This is the fastest way to get a response.